What are the rights of a customer?

What are the rights of a customer?

Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.

How do you start a moral dilemma essay?

You may begin the essay with a strong opening expressing what ethics mean to you, though, this is optional. After the opening you should begin describing the dilemma itself, starting by giving a clear background to the entire situation.

What are the laws protecting consumers?


  • Consumer Protection (Distance Selling) Regulations 2000.
  • Consumer Rights Act 2015.
  • Electronic Commerce Regulations 2002.
  • Enterprise Act 2002.
  • General Product Safety Regulations 2005.
  • Sale and Supply of Goods to Consumers Regulations 2002/3045.
  • Supply of Goods (Implied Terms) Act 1973.
  • Supply of Goods and Services Act 1982.

How do you handle an ethical dilemma?

As a simple alternative to these frameworks, students should consider the following framework:

  1. Establish the facts surrounding the ethical dilemma.
  2. Determine your legal obligations and duties.
  3. Establish the interested participants involved.
  4. Determine the ethical values of each participant.

What is a personal dilemma?

When a dilemma occurs, a person has to make the difficult choice between two desirable options, or, contrastingly, two undesirable options. It is not uncommon for a character to be faced with choosing between two positive or two negative outcomes!

What is the meaning of dilemma?

noun. a situation requiring a choice between equally undesirable alternatives. any difficult or perplexing situation or problem. Logic. a form of syllogism in which the major premise is formed of two or more hypothetical propositions and the minor premise is a disjunctive proposition, as “If A, then B; if C then D.

What do you mean by Consumer Protection Act?

The Consumer Protection Act, implemented in 1986, gives easy and fast compensation to consumer grievances. It safeguards and encourages consumers to speak against insufficiency and flaws in goods and services. If traders and manufacturers practice any illegal trade, this act protects their rights as a consumer.

What is consumer challenges and right?

CONSUMER CHALLENGES AND RIGHTS It is a way of making sure that all consumers are treated the same and it provides a method of how to deal with it if one feels he/she has been treated poorly.

How do you solve dilemma?

8 Straight Forward Ways To Crack Your Decision Making Dilemma

  1. Remove Emotion. Emotions are an essential part of all decisions but do not let them get the upper hand.
  2. Take Time Out To Think.
  3. Flexibility Is Key.
  4. You Will Be Wrong.
  5. Stop Being Cruel.
  6. Commit and Follow Through.
  7. Build Your Muscle.
  8. Help Yourself.

How important are laws to consumers like you?

Answer: Laws for consumer are really important because it helps the consumer to protect their rights as a consumer, and it helps them to be more careful because there are laws that can protect them and there is also a law that they need to follow for their safety.

What are the rights and duties of consumers?

Consumer Rights

  • Right to safety. Means right to be protected against the marketing of goods and services, which are hazardous to life and property.
  • Right to choose.
  • Right to be informed.
  • Right to consumer education.
  • Right to be heard.
  • Right to Seek redressal.
  • Consumer Protection Act.
  • Ask Yourself!

What 3 things must goods be under the Consumer Rights Act 2015?

Consumer Rights Act 2015 Satisfactory quality – Your goods should not be faulty or damaged, or at least of satisfactory quality. For example, second hand goods are not held to the same standards as brand new. Fit for purpose – you should be able to use it for the purpose they were supplied for.

Why do we need to protect consumers?

Consumer Protection is a term given to a practice wherein we need to protect the consumer from the unfair practice, educating them about their rights and responsibilities and also redressing their grievances.

How do you solve an ethical dilemma in the workplace?

The best approach to resolve an ethical conflict in the workplace is to prevent it from happening in the first place….Use ethical reasoning to resolve the dilemma.

  1. Evaluate the rights of each party and your obligations to them.
  2. Treat each party fairly in resolving the dilemma.
  3. Weigh the costs and benefits of alternatives.

What are the responsibility of consumers?

Responsibility to be aware – A consumer has to be mindful of the safety and quality of products and services before purchasing. Responsibility to complain- It’s consumer responsibility to express and file a complaint about their dissatisfaction with goods or services in a sincere and fair manner.

How many types of consumer rights are there?

Consumer rights in India In the Consumer Protection Act 1986, the lawmakers had defined six basic consumer rights: Right to safety: Consumers are protected against marketing of goods and services that are hazardous to their life and property.

What is the importance of moral dilemma?

In hectic working environments, people can become blind to their moral dilemmas, thus failing to see the moral dimensions of their choices. Understanding the nature of moral dilemmas is an important prerequisite to identifying them and finding ways in which to deal with them responsibly.

What is an ethical dilemma at work?

You may be faced with an ethical dilemma when something at work goes against your personal ethics, morals and values. Ethical dilemmas may force you to choose between being honest and dishonest, or between what you know is right and what you know is wrong.

What are the ethical responsibilities of consumers?

The Responsibility to be an Ethical Consumer and to be fair by not engaging in dishonest practices which cost all consumers money. The Responsibility to Respect the Environment and avoid waste, littering and contribution to pollution.

What are five consumer rights?

While there is not any official regulation, President Kennedy introduced four of the five major consumer rights: safety, information, choice, voice and redress.

What is the role of ethics in terms of responsibility?

Definition: Ethical responsibility is the ability to recognize, interpret and act upon multiple principles and values according to the standards within a given field and/or context.

How do you write a dilemma essay?

Write each section individually, clearly examining your points throughout, and include clear transition statements between each of your sections. Create a conclusion that brings all of your points together and establishes a final assessment of your ethical dilemma, supported by the points you made in your paper.

Is it illegal to mislead customers?

The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that’s not true.

What responsibilities do consumers have?

Five consumer responsibilities include staying informed, reading and following instructions, using products and services properly, speaking out against wrongdoing and lawfully purchasing goods and services.